How do I open expansions, habitats, and areas?
The zoo, animals, and decorations
Can I start the game over?
🤗 New to the game?
How do I invite or remove friends?
Interaction with friends
How to get Unlimited Lives
Lives
Ladybugs
Match-3 elements
I'm having trouble beating a level
Match-3 levels
When are updates released?
How do I update the game?
Why do I need to update the game?
More
How do I beat match-3 levels?
I'm having trouble beating a level.
What rewards can I earn in the game?
Visitor requests
Star Chest
Zoo Chest
Lucky Helmet
Helping Friends
Missing friends
Can't see lives received
Game Lives
Can I replay a level I already beat?
Power-ups
Power-up combos
How boosters work
Ropes
Crates
Mystery Bags
System requirements
Experiencing technical issues
My game crashes or freezes
How do I transfer my progress to a new device?
Two accounts on one device
My purchase didn't show up in the game
How do I pay for in-app purchases?
I can't make purchases.
Missing buildings or items
Playrix game policies and age limits
Refunds for accidental purchases
Inappropriate ads
Our official communities
Safe and fair play
What are the principles of safe and fair play?
No reply from Support
How can I contact support?
What to do after contacting support?
How to leave feedback or suggestions
When will my ideas and suggestions appear in the game?
Privacy Policy
Deletion of Personal Data
How to unlink your gaming account from Facebook
