Transferring game progress to a new device
Game progress
Can I start the game over?
Can I change my name in the game?
🤗 New to the game?
How do I open expansions, habitats, and areas?
The zoo, animals, and decorations
Known Issues
Troubleshooting
I lost my game progress.
When are updates released?
How do I update the game?
Why do I need to update the game?
More
How do I beat match-3 levels?
I'm having trouble beating a level.
Game Lives
Visitor requests
Star Chest
Zoo Chest
Lucky Helmet
How do I invite or remove friends?
Helping Friends
Missing friends
Can't see lives received
How to get Unlimited Lives
Match-3 levels
Can I replay a level I already beat?
Power-ups
Power-up combos
How boosters work
Ropes
Crates
Mystery Bags
System requirements
Experiencing technical issues
Saving Game Progress
One Account on Multiple Devices
My purchase didn't show up in the game
How do I pay for in-app purchases?
I can't make purchases.
Missing buildings or items
Playrix game policies and age limits
Refunds for accidental purchases
I'm a parent, how can I contact you?
Our official communities
Safe and fair play
What are the principles of safe and fair play?
How can I contact support?
No reply from Support
What to do after contacting support?
How to leave feedback or suggestions
When will my ideas and suggestions appear in the game?
Privacy Policy
Delete or request a copy of your data
How to unlink your gaming account from Facebook
