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When are updates released?

How do I update the game?

Why do I need to update the game?

How do I beat match-3 levels?

I'm having trouble beating a level.

Game Lives

How do I open expansions, habitats, and areas?

Visitor requests

Can I change my name in the game?

Star Chest

Zoo Chest

Lucky Helmet

How do I invite or remove friends?

Helping Friends

Missing friends

Game Lives

Can't see lives received

How to get Unlimited Lives

Match-3 levels

How do I beat match-3 levels?

Can I replay a level I already beat?

Power-ups

Power-up combos

How boosters work

Ropes

Crates

Mystery Bags

Known Issues

System requirements

Experiencing technical issues

Saving Game Progress

Transferring game progress to a new device

One Account on Multiple Devices

My purchase didn't show up in the game

How do I pay for in-app purchases?

I can't make purchases.

Missing buildings or items

Playrix game policies and age limits

Refunds for accidental purchases

I'm a parent, how can I contact you?

Our official communities

Safe and fair play

What are the principles of safe and fair play?

How can I contact support?

No reply from Support

What to do after contacting support?

How to leave feedback or suggestions

When will my ideas and suggestions appear in the game?

Privacy Policy

How to unlink your gaming account from Facebook

Account/Data Deletion