Can I start the game over?
Game progress
Can I change my name in the game?
🤗 New to the game?
How do I beat match-3 levels?
How do I reinstall/restart the game? (iOS)
Troubleshooting
Saving Game Progress
When are updates released?
How do I update the game?
More
I'm having trouble beating a level.
Game Lives
How do I open expansions, habitats, and areas?
Visitor requests
Star Chest
Zoo Chest
Lucky Helmet
How do I invite or remove friends?
Helping Friends
Can't see lives received
How to get Unlimited Lives
Match-3 levels
Can I replay a level I already beat?
Power-ups
Power-up combos
How boosters work
Ropes
Crates
Mystery Bags
Known Issues
System requirements
Transferring game progress to a new device
How do I transfer my progress to a new device?
My purchase didn't show up in the game
How do I pay for in-app purchases?
Missing buildings or items
Playrix game policies and age limits
Refunds for accidental purchases
I'm a parent, how can I contact you?
Our official communities
Safe and fair play
What are the principles of safe and fair play?
How can I contact support?
No reply from Support
How to leave feedback or suggestions
When will my ideas and suggestions appear in the game?
Privacy Policy
Delete or request a copy of your data
