We're very sorry if the game is not working as you expected. If you're having problems, first check the Known issues section. If your problem is already listed there, we are aware of it and doing our best to fix it as soon as possible.
If your problem is not on the list, try one of these steps: 1. Restart your device and reenter the game. 2. Make sure your game is updated to the latest version. You can find more information on that in this article. 3. Make sure your device is updated to the latest version. 4. Delete the game and reinstall it from the application store. Don't worry: if your device is connected to the internet, you won't lose your progress! 5. Make sure your device meets our minimum system requirements.
If none of that helped, contact our customer support and provide the following information (if possible): - What exactly is going wrong. - Which actions lead to the problem. - When the problem occurred for the first time (after updating the game, reinstalling it, or at some other point). - A screenshot of the problem.